Shipping policy

Made-to-order timing

FestiBloom items enter production after an order is placed. Total delivery time includes both production and carrier transit. Estimates shown at checkout or in order communications are not guaranteed arrival dates.

Tracking and split shipments

Tracking is emailed when a package ships and may need up to 48 hours to show movement. Items may be produced at different facilities and arrive in separate packages.

Addresses

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately about an error, but changes are not guaranteed once production begins. We cannot replace an order delivered to an address entered incorrectly by the customer.

International delivery

International orders may be subject to customs processing, import duties, taxes, or handling charges imposed by the destination country. Unless checkout states otherwise, those charges are the recipient’s responsibility.

Delays and delivery issues

Holidays, weather, customs, carrier disruptions, and other events outside our control may delay delivery. If tracking is marked delivered, first check the delivery area, household members, neighbors, and the carrier. Contact us if the package remains missing.