Every FestiBloom item is made to order. Your order goes through production before it enters the carrier network.
Production and delivery
Order timing has two parts: production time and shipping time. Estimates shown at checkout or in order communications are not guaranteed delivery dates. High-volume holidays, severe weather, carrier disruptions, customs, and address issues can cause delays.
Tracking
When a package ships, a tracking link is sent to the email used at checkout. Tracking may take up to 48 hours to show movement after the label is created. If your order contains multiple items, they may ship separately and generate more than one tracking number.
Address accuracy
Please check your name, street address, apartment or unit number, city, postal code, and country before submitting payment. Contact us immediately if you notice an error. Address changes are not guaranteed after production begins, and we cannot replace orders delivered to an address entered incorrectly by the customer.
International orders
International shipments may be subject to customs review, import taxes, duties, or handling fees charged by the destination country. Unless checkout states otherwise, these charges are the recipient’s responsibility and are not included in the item or shipping price.
Delayed, lost, or marked delivered
If tracking is delayed, allow several business days for carrier updates. If a package is marked delivered but cannot be found, check around the delivery location, ask household members or neighbors, and contact the carrier. If it remains missing, contact us with your order number and tracking details so we can review the next available steps.
Ordering for a specific event?
Order early. Seasonal demand and carrier conditions can change quickly, and FestiBloom cannot guarantee arrival by a particular holiday, party, or travel date.