We want your order to arrive correctly and in good condition. Because FestiBloom items are made specifically after you order, our return process differs from a traditional stocked retailer.
Damaged, defective, misprinted, or incorrect items
Contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photos showing the full item, the problem area, and the shipping label when relevant. We will review the claim and, when approved, provide an appropriate replacement or refund.
Change of mind and size selection
We generally cannot accept returns or exchanges for buyer’s remorse, preference changes, or selecting the wrong size or color. Please review the product description and product-specific size chart before ordering.
Order changes and cancellations
Contact us immediately if you need to request a change or cancellation. We will try to help, but requests are not guaranteed once production has started. Orders already in production or shipped cannot normally be canceled.
Return authorization
Do not send an item back without contacting us first. The return address on a package may belong to a production facility and may not accept customer returns. Unauthorized returns may be refused or lost and may not qualify for a refund.
Refund timing
Approved refunds are sent to the original payment method. Your bank or payment provider may need additional processing time before the credit appears.
Exceptions
Gift cards and items marked final sale are not refundable unless required by law. Nothing in this policy limits rights that cannot legally be excluded in your location.
Start a request
Use our Contact Us page and include your order number. We will review the details before asking you to return or dispose of an item.