Quick answers about sizing, delivery, exchanges, and your FestiBloom order.
What does made to order mean?
Your item begins production after your order is placed. Typical U.S. delivery is 10–18 business days from purchase, including production and carrier transit.
How do I choose the right size?
Use the product-specific garment measurements and compare them with a similar item laid flat. If you are unsure, contact us before ordering with your measurements.
Can I exchange the size?
Yes, for eligible orders. Contact us within 14 days of delivery. One exchange for the same style in a different size is available for items that are unworn, unwashed, and returned with original tags. Customers pay return shipping.
Can I change or cancel my order?
Contact us immediately. We will try to help, but changes and cancellations are not guaranteed once production has started.
When will my order arrive?
Typical U.S. delivery is 10–18 business days from purchase. For the best chance of delivery before Halloween 2026, order by October 2. Delivery dates are estimates, not guarantees, and carrier or holiday delays can affect timing.
How do I track my order?
Use the tracking link in your shipping confirmation email. Tracking may take up to 48 hours to update after a label is created.
What if my address is wrong?
Contact us immediately. Once an order enters production or ships, we may not be able to change the address. Customers are responsible for entering a complete and accurate delivery address.
What if my item is damaged, misprinted, or incorrect?
Contact us within 30 days of delivery with your order number and clear photos. After review, eligible claims may receive a replacement or refund.
Will colors look exactly like my screen?
Screen settings and production processes can cause small differences in color. Pattern placement and scale may also vary slightly.