Refund policy

Returns and claims

FestiBloom products are made to order. We generally do not accept returns or exchanges for buyer’s remorse, preference changes, or selecting the wrong size or color.

If an item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery through our Contact Us page. Include your order number and clear photos of the item, the issue, and the shipping label when relevant. After review, approved claims may receive a replacement or refund.

Cancellations and changes

Contact us immediately to request a cancellation or change. Requests are not guaranteed after production begins. Orders already in production or shipped generally cannot be canceled.

Before returning anything

Do not mail an item back without authorization. Package return addresses may belong to production facilities that do not accept customer returns. Unauthorized returns may not qualify for a refund.

Refunds

Approved refunds are issued to the original payment method. Financial institutions may require additional processing time. Gift cards and final-sale items are not refundable unless required by law. This policy does not limit rights that cannot legally be excluded.