Order Query
1. I’m having issues placing an order.
Please contact Customer Service at [email protected] Mondays to Saturdays, 9AM–5PM EST for assistance.
2. Order status: What do the different statuses mean?
Please refer to our Order Status Guide for a detailed explanation.
3. I’d like to modify my order.
You can update your address within 24 hours of placing your order. To see if your order is eligible, please visit the ‘Track My Order’ page.
4. I’d like to cancel my order.
Order cancellations are accepted within 24 hours from the time the order is placed. To confirm if your order is still eligible for cancellation, please visit the ‘Track My Order’ page.
Shipping & Delivery
1. How much does shipping cost?
We ship worldwide and offer two shipping options:
- Standard Shipping: Free
- Expedited Shipping: $4.95
2. How long will it take to ship my order?
Orders typically ship within 5–8 business days.
- Domestic: Please allow an additional 1–2 weeks for delivery.
- International: Allow an additional 1–3 weeks, depending on location.
3. My tracking number isn’t working.
Tracking numbers may take 1–3 days to appear in the carrier’s system. If issues persist, please contact Customer Service.
4. I need help with a late order.
If your order hasn’t arrived within 10 business days (domestic) or 15 business days (international) from the time it was shipped, please contact Customer Service.
5. Where are your products made and shipped from?
Our company is proudly based in the United States, and we collaborate with reliable suppliers around the world, including the USA, China, and the European Union. Most standard items—such as hoodies, t-shirts, and crewnecks—are printed and shipped from the USA to ensure top-quality production and quicker delivery.
Return & Refund
1. I’d like to return or replace my order.
Please see our Return & Refund Policy for detailed instructions.
Product & Stock
1. What are the sizing specs of my order?
Our products follow true US sizes. Size charts are available on each product page.
Payments
1. What payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, and PayPal.
Your Security
1. How secure is my payment?
All payment transactions are processed over a secure, encrypted SSL connection. We never store your full card details on our servers.